General / Hotel / Payments
Hotel availability is given at the time of inquiry being processed. We will take every effort to block the rooms in the proposed hotels. However final confirmation of proposed hotels will be subject to availability upon receiving your confirmation, followed by timely payment. Full payment should be received at least 14 days prior to arrival in Sri Lanka and 30 days prior to arrival for Maldives. You are requested to arrange for credit facilities to avoid any inconvenience in this regard.
If the payment is received later, the hotel/s will be subject to availability at the time of receiving payment. In the event a mentioned hotel is not available, a hotel of a similar category will be offered and a supplement could be applicable.
However, we will not accept any responsibility in the event of the cancellation of the hotel due to not receiving payment from you on time & for having offered an alternative hotel.
Please Note
- The meal plan will be on booked basis.
- Breakfast will start from the 2nd day.
- Half Board will be from arrival day dinner to departure day breakfast.
- Full Board will be from arrival day lunch to departure day breakfast.
Other Conditions
- Optional excursions and additional services could be provided for which we will charge additionally.
- Visits to wildlife parks, adventure activities, etc will be at the client’s own risk.
- Safari vehicles (none air-conditioned) available are very basic with basic insurance cover.
Cancellation charges
- 21 days or less – 100% cancellation charge.
- Within 22 – 28 days – 50% cancellation charge.
- Above 29 days – No cancellation charge.
Children Policy
- Below 2 Years – On a complimentary basis.
- Age between 2 – 11 – With Extra Bed – Will Pay 50% of adult rate (when sharing a room with parents).
- Age between 2 – 11– Without Extra Bed – Will Pay 25% of adult rate (when sharing the room with parents).
Hotels/ Confirmations
Final confirmation of hotel/s will be subject to availability at the time of receiving the payment to our banking account. In the event of a hotel/s being full and a reservation is cancelled, we will re-book the hotel/s and confirmation will be subject to then availability. Alternatively we will arrange suitable accommodation. However no refunds or compensation will be considered in such events. This will also apply for last minute reservations.
Hotel Rules & Regulations
- The official check-in time at all hotels will be 14.00 hrs
- The official check-out time at all hotels will be 12.00 hrs
- Early check- in / late check-out will be subject to availability at the discretion of the hotel’s management. However a request will be made where necessary.
- Cancellation policy will be applicable for any reduction of allocated / blocked rooms, after the release period.
Visa Procedure
Please note the new visa procedure implemented by the Department of Immigration &
Emigration for all tourists arriving in Sri Lanka effective from the 1st January 2012. It has been made mandatory that all tourists fill in the ETA form online and apply for their visa prior to arrival. For more information, visitwww.eta.gov.lk